Cancellations & Refund policy

Shilston Advisory provides professional marketing consultancy, strategy and related services. As our services are delivered digitally or through agreed consultancy time, there are no physical products to return.

Cancellation of services

If you wish to cancel an agreed service or ongoing arrangement, please contact Shilston Advisory as soon as possible.

For ongoing monthly services, cancellation terms will be set out in the individual agreement or proposal provided to the client. Where no specific notice period has been agreed, either party may request cancellation with 30 days' written notice.

Any work completed, time booked, or expenses incurred up to the date of cancellation may remain payable.

Cancellation of individual projects or sessions

For one-off projects, consultations or strategy sessions, cancellation terms will be agreed as part of the relevant proposal or booking.

Where work has already commenced, fees may be payable for work completed up to the point of cancellation.

If a consultation or meeting needs to be rearranged, we will always do our best to accommodate an alternative date where reasonable notice is provided.

Refunds

Because our services involve time, expertise and work carried out specifically for each client, refunds are considered on a case-by-case basis.

Where a service has not yet commenced, a refund may be available depending on the terms of the individual agreement.

Where work has already been completed or delivered, a refund will not normally be available for that completed portion of the service.

Nothing in this policy affects your statutory rights under UK law.

Our approach

We understand that circumstances can change. If you need to discuss cancelling, postponing or changing a service, please get in touch. We will always aim to handle these situations reasonably and fairly.